Online Purchase Return Policy:
We care about your shopping experience and want to do everything we can to make you happy!
You have 30 days from date of purchase to return your order.
For items returned for non-manufacturer defects, merchandise tags must be left on and items must be unworn.
All refunds will be issued in the original form of payment.
Your original shipping cost is non-refundable.
Sale items are final. No returns or exchanges will be accepted, either online or in stores.
*AT THIS TIME, DUE TO COVID-19, ALL MASK AND CLOTHING SALES ARE FINAL SALE*
Online Return Procedure:
- Submit your return via our website*
- Login to your account, go to your orders, select the order you wish to return
- Press Return Item(s) and follow the prompts
- Mail back your items with the original packing slip
- Periwinkle Boutique
1520 Union Tpke
New Hyde Park, NY 11040
- Once we receive your items, we will refund you and issue a credit memo
*If you can’t submit a return because you didn’t create an account, please send an email to firstname.lastname@example.org with your order number and return request*
In Store Return Procedure:
- Visit your nearest store
- Please bring item(s) you wish to return, original packing slip, ID, and the credit card used to pay for the order
- If it exceeds 30 days from date of purchase, you will receive store credit (Note: Currently, store credit can only be used in retail store)
1. How long will it take to get my money back for my online return?
Returns will be processed within 2 business days of receipt of your item(s) by Periwinkle Boutique - Tess Morgan - Sophie Reese. You will receive an email notification once your return is processed. Please note that payment processing is beyond our control and it may take up to 3-5 additional business days for the funds to be credited to your account.
2. My Product/Order has arrived and is damaged/faulty. What should I do?
We are sorry to hear this and we truly apologize. Please contact us at email@example.com for further assistance.
3. I have received an incorrect/faulty item or an item is missing.
We are sorry to hear this and apologize for the mistake. Please contact us at firstname.lastname@example.org for further assistance.
4. The price of the item I purchased has changed since I received it. Can I get a refund?
As a retail business, our prices are subject to change, in response to trends, stock, and demand from the consumer. As such we are not able to refund the difference. We thank you for your understanding.